Cygnal Limited Logo
Federation of Communications Services Logo
CYGNAL Ltd
Radio & Vehicle Communications
throughout the North East  0191 5172889

Our Repair Service

Fast Two Way Radio Repairs


Faulty Radios?
Poor range?
Batteries not holding charge?
Poor audio quality?

We can help. Call 0191 5172889. You can fetch it in, we can pick it up, we can assess your system or we can just advise.

One of our strengths is the technical skill of our team of highly trained engineers who have over 90 years experience between them!

Unlike some electronic equipment, most two-way radios are repairable. Don't just sit on faulty equipment - we will repair it for you.

If you have a radio fleet that are not performing to expectations, and appear to have deteriorated in their reliability, range or clarity, or their batteries are not lasting as long as you want, then take advantage of our system testing service. Often for as little of £5.00 per unit, we will collect your radios, loan you some spares, test the radios and report back with an analysis of any faults found.

Remember this - if you have a system of, say, 10 radios, and just two are in need of repair, then nearly 40% of the radio messages will fail. (that's with only 20% of your radios faulty!) And for each of these failed conversations, two of your users will have a bad radio experience, giving the overall impression of a very poor system. This is why it is important to isolate suspect radios as soon as they are found, ensuring your users have confidence in the system. For the mathematicians amongst you, the formula is f=(2nx-x2-x)/(n2-n), where n is the total number of radios, x is the number of faulty radios and f is the proportion of radio conversations that fail.

Ask about our maintenance contracts for peace of mind, low monthly costs and useful benefits and discounts.

Cygnal is a Service Centre for Motorola, Hytera, Entel, Tait, Kenwood and Icom equipment.



Repairs on electronic equipment can be within the following terms:

Warranty - Manufacturers' guarantees are supported by our own warranty, for both equipment failure and repair/installation rework.

Maintenance - Maintenance agreements are available subject to certain conditions. The main benefits are free repairs on equipment failure, regular inspections to ensure the equipment stays in working order, no callout charges and discounts on standard repairs that fall outside the warranty.

Ad-hoc repairs - Equipment can be brought to our workshop for repair, where we can often repair while you wait (We advise to telephone first). We can attend site if required.

Our Electronic Repair Service terms: