Mobile Telephones

Wearside Communications can connect to all digital networks

• O2,
• Vodafone,
• T-Mobile,
• Orange
• 3

We will recommend the best network and tariff for you depending on your business requirements. We will accurately analyse your bills and will recommend the correct tariff, equipment and upgrade path for your company. We are experts in analysing mobile phone bills and recommending the best tariff for your usage pattern. We stay one step ahead of the networks, who bring out a huge range of complicated charges, changing them regularly, to confuse the user.

The range of mobile phones available is vast and changing all the time so we have just included a few examples from some of the major manufacturers as a taste of the possibilities on offer.  For more details on any of these fantastic mobile phones click on the image.  

On the 16th of September, General Condition 23 (GC23) came into force, imposing obligations on Mobile Service Providers (MSPs) in relation to their sales and marketing practices in order to protect consumers from mis-selling of mobile telephony services.

GC23 prohibits providers from engaging in dishonest, misleading or deceptive conduct, aggressive conduct or contacting the customer in an inappropriate manner. Amongst other things, GC23 also sets requirements on MSPs:

• to give customers the accurate information they need when they buy the product;
• to check the customer is authorised to, and intends to, enter into a contract;
• to train staff appropriately;
• to carry out due diligence and a number of checks in respect of their retailers to ensure that they are fit and proper to sell the services on the MSPs behalf; and
• to check that the terms and conditions of sales incentives offered by their retailers are not unduly restrictive.

To ensure MSPs comply with the requirements of GC23, Ofcom has launched a monitoring and enforcement programme.

Under the monitoring and enforcement programme, Ofcom will monitor trends and examine complaints received by Ofcom's Advisory Team and also, where appropriate, Consumer Direct. Where there is evidence of potential non-compliance, Ofcom will take appropriate and proportionate action under this programme. If necessary, Ofcom will take action through separate investigations of named MSPs which will be announced via Ofcom's Competition and Consumer Enforcement Bulletin.

If you are a consumer and would like advice in relation to mobile mis-selling please contact Ofcom's Advisory Team on 020 7981 3040 or 0300 123 3333